I get a call back about 45 minutes later telling me that my car had been vandalized and my passenger rear window had been broken. I call Wednesday morning at 800am to let them know after they look at the tire to please call me so I would know what I was looking at as far as cost. because I had a flat tire that my road side assistance couldn’t get all of the lug nuts off for the tire to be changed. Jessica NOn August 24th around 830pm I had my vehicle towed to Tire Discounters on Bardstown Rd. I ask to speak to a different manager then Chris or Justine bc they both dropped the ball for me there is no other manager per Chris for me to speak to regarding this while communication issue that they need to work on. His reply in the same condescending voice “they will” The communication at this location sucks! The customer service sucks and so does the managers. I said ok call me back and let me know about how long so I can be prepared. The car hadn’t even been pulled inside yet and he said at that point at 2:10 that it would be another hour hour and a half I said so you guys haven’t started yet? I said nevermind just bring it back his reply “ok, I’ll see when they can get it to you” in a smart condescending tone. So I call at 2:00 to see how far along we were because I was getting off at 230 instead today. Finally I get a call they can come get it he asked what time am I off work I said 330. And hopefully he could get someone to pick my car up to see what the issue was. Chris the sales manager had no idea what I was talking about he said Justin the manager that scheduled the appointment must have messed it up because there wasn’t a record of me having a skip the shop appointment. At 11am I called to see what the issue was or if maybe they had to cancel or push it back. So they schedule me for another skip the shop appointment for 10am this morning. Yasmine MFirst of all I got my car serviced here after sending it for an alignment which still wasn’t correct so I had to make another appointment to see what the problem was.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |